ORDER INFORMATION

HOW TO ORDER

  1. Browse our products by clicking SHOP THE COLLECTION located on the header and/or footer of our web store.  Click the “VIEW DETAILS” button on the item you wish to purchase for more detailed information.
  2. Once you have found an item you wish to purchase, specify the amount you want, and click “ADD TO CART” button. You will be directed to your shopping cart.  If you wish to continue browsing our products, click "CONTINUE SHOPPING".
    You can remove the item(s) you do not wish to check out by clicking "REMOVE FROM CART" or if you wish to remove all the items inside your shopping cart, simply click "CLEAR SHOPPING CART"
  3. If you have finished reviewing the list of item(s) that you have selected to purchase, click "PROCEED TO CHECKOUT". Product availability is not guaranteed before you confirm your order.
  4. For return customers, you would be asked to sign in before you can process your order furthermore.  For new customers, simply click on "REGISTER" to create your account.
  5. Choose and Review your address, shipping method, and payment method. After you have made sure every details needed is correct, click “PLACE ORDER” to finalize your order.
    *You can use your Billing Address as your Shipping Address by ticking the "Ship To This Address" box 

An Order Confirmation page will be generated, together with your order ID. Details of your order confirmation, payment confirmation, and delivery confirmation will be sent to your registered email, or can be viewed in your account in the Order History.

MY ORDER ID
ORDER ID is a random digits reference number that will be generated after you submit your order. You will need your ORDER ID to confirm your payment and to check your order status.

REGISTERING FOR AN ACCOUNT
Do I need to set up an account to shop at www.lamercollections.co.id?

Yes, you need to register for an account to checkout your order. It will not only facilitate you in placing your orders but also give you more benefits such as receiving newsletters, updates, and special offers from us. It is important that you provide current, detailed, and accurate information to us on your account.
You can create an account first, or you can start shopping straight away and set your account later when you proceed to checkout, whichever ways you find convenient. Just follow the easy steps on the screen.

ORDER STATUS
You will receive an e-mail confirmation with your order details if your order is successfully placed. If you do not receive any email confirmation, please check your spam/junk filter or contact us for confirmation. Please sign in to your account to view your recent order history, status, and tracking information. 

MODIFY AND CANCEL ORDER
You are unable to cancel or make changes to your order after you have placed it. Please review your order before confirming it. Once payment is received, we cannot cancel your order as it is final and has already been processed for delivery.  Order cancelation will only happen if there is technical error from our system.